Privacy Policy

Information we collect

Personal data is collected through account registration, playing activity, customer support, and automated tools like cookies, log files, and analytics. In some cases, data may also come from third parties such as financial institutions, fraud prevention agencies, and regulators. We process identification and contact details, financial transactions, playing behaviour, technical data like IP address and geolocation, and documents required for KYC and AML compliance.

How we use your information

Your data is used to manage your account, process deposits and withdrawals in Australian Dollars, and guarantee games operate fairly and within regulatory standards. Processing also covers our obligations under gambling legislation, including AML, counter-terrorist financing and responsible gaming requirements. Where legally permitted, contact details may be used to send service-related or marketing communications, and user behaviour data is analysed to improve the platform.

Lawful basis for processing

Personal data is only processed where there is a lawful basis to do so. This includes fulfilling the contract between us, meeting legal obligations such as AML and responsible gaming rules, and pursuing legitimate interests including fraud prevention and platform security. Where processing is based on consent, particularly for marketing communications, that consent may be withdrawn at any time through your account settings or by contacting our support team.

Your data protection rights

You have the right to access a copy of the information held about you, request corrections to inaccurate data, and ask for erasure where there is no legal obligation to retain it. You may also request restricted processing, object to processing based on legitimate interests, and receive your data in a portable format. To exercise any of these rights, please contact us at [email protected]

Data retention

Personal data is kept only for as long as necessary to fulfil the purposes set out in this policy or to meet applicable legal obligations. Financial records are retained for a minimum of five years to satisfy AML requirements. Once the retention period has passed, data is securely deleted or anonymised.

Data sharing and transfers

Information may be shared with authorised service providers including payment processors, IT support and legal advisors, all bound by contractual obligations. Disclosure to regulatory or law enforcement authorities is made where required by law. Where data is transferred outside your jurisdiction, appropriate safeguards such as Standard Contractual Clauses are applied to guarantee it remains protected.

Cookies

Cookies and tracking technologies are used to support platform functionality, analyse usage and assist with fraud prevention. Preferences can be managed through your browser settings, though some features may not function correctly if certain cookies are disabled.

Updates to this policy

This policy may be updated from time to time to reflect changes in legal or operational requirements. Any material updates will be communicated via the website. Reviewing this page periodically is recommended to stay informed.