Responsible Gaming

Our approach

Providing a safe and enjoyable environment for all players is something our team works towards every day. Gambling is, at its foundation, a form of entertainment and relaxation, and that is how we want our players to experience it. At the same time, we recognise that for some people, gambling can become more than a pastime. Awareness of the risks and knowing where to turn for help are both essential parts of playing responsibly, and this page exists to make that information easy to find.

Recognising problem gambling

Difficulty controlling the time or money spent on gambling is one of the most common signs that a problem may be developing. Other indicators include gambling to recover losses, neglecting personal or professional responsibilities, or feeling distressed when unable to play. If any of these patterns feel familiar, it is worth taking them seriously. Seeking guidance early is far more effective than waiting until the situation becomes unmanageable.

Self-exclusion

For players who feel they need to take a break or step away from gambling entirely, self-exclusion is accessible on request. This option can be activated by contacting our Support Service via Live Chat at any time. Once in place, access to the account is restricted for the duration of the chosen period. If a friend or family member is the one experiencing difficulties, they are also welcome to reach out to our support team for guidance. Our team is accessible 24 hours a day, seven days a week.

Tools to stay in control

A range of account management tools is provided to help players maintain control over their gambling activity. These include deposit limits, session time reminders and the ability to take a temporary break from the platform. Setting limits proactively is a simple way to keep gambling within comfortable boundaries. Any player who wishes to adjust these settings or discuss options is encouraged to contact our support team directly.

Protecting minors

Our platform is strictly for adults aged 18 and over. Age verification is carried out as part of the registration and KYC process, and access is denied where eligibility cannot be confirmed. Parents and guardians concerned about younger family members accessing gambling content online are encouraged to make use of parental control software designed for that purpose.

External support organisations

If you feel that professional support would be helpful, a number of independent organisations provide confidential advice and assistance to people affected by problem gambling.

• Gamblers Anonymous – A peer support fellowship for people who want to stop gambling, with meetings and resources provided worldwide.
• GamCare – An organization providing free counseling, support, and information to anyone struggling with gambling addiction.
• Gambling Therapy – An international online service providing free practical advice and emotional support to those affected by gambling-related harm.
• Gordon House – An Australian organisation providing residential rehabilitation and ongoing support services for people with gambling problems.
• Spielsuchthilfe – An Austrian counselling service providing professional support for individuals and families dealing with gambling addiction.

Reaching out for help is never the wrong decision. Our support team remains accessible at all hours and is ready to assist with any questions related to responsible gambling tools or self-exclusion.